Warranty and Returns
At Nefertiti-Bellydance, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your needs before buying.
15 Day Returns Warranty
Customers can contact us within 15 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
- Nefertiti-Bellydance'S Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Nefertiti-Bellydance is responsible for shipping the wrong / faulty item.
- Customer's responsibility
If the customer has ordered an incorrect product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Satisfaction Guarantee *
Your satisfaction is our priority!
Nefertiti-Bellydance temporary policy: If you are dissatisfied with your order, please contact us within 15 days of receiving the product to request a return. Our Customer Service team will provide you with a Return form and our return address. All return shipping fees are at customers' own expense.
We are now also happy to announce that USA customers to our USA warehouse.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with a Return form. Returned items without Return form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.